When the customer collects
Hand the device over and close the order. Sahel records the handover, not the money.
What you need first
- A preorder with at least one device in the shop.
Steps
Find the order in Preorders. Search by name, phone or number, or scan the barcode on the printed slip.
Take the payment from the customer the way you normally do, outside Sahel.
Click Mark delivered on the row. If the order has more than one device, choose how many of each the customer is taking — you can hand over 2 of 3 and keep the third on the order. The window shows what those devices are worth next to the deposit and the balance. Then confirm.
What you should see
When every device on the order has been handed over, it becomes Fulfilled. After a part delivery the order stays open and the row shows "2/3 delivered"; when the last device arrives, press Stock arrived (in the ⋮ menu while the other devices wait at the counter) and deliver it the same way. A device that was already handed over cannot be removed from the order. To list every order that is part-way, pick Partial in the status filter next to Search. No sale is recorded and no stock moves — the preorder is a record of what was promised and handed over, nothing else.
Common mistakes
- Expecting the handover to show up in your sales or profit reports. It will not: nothing is sold through Sahel here.
- If the customer pays more before collecting, open the order and use Record payment so the balance stays right.