Cancel, delete or restore an order
Cancel an order the customer no longer wants, give the deposit back, or remove an order made by mistake.
What you need first
- An order that has not been handed over.
Steps
If you give the customer their deposit back, record it: click the deposit amount on the order and choose Refund.
To cancel, choose Cancelled in the status box on the order's row. The order stays on record under the Cancelled filter.
To remove an order entered by mistake, open the ⋮ menu, choose Delete and confirm.
To bring a deleted order back, choose the Deleted filter and click Restore on the order.
What you should see
A cancelled order stays in your records with its payments. A deleted order leaves every list, count and total, but nothing is erased — Restore brings it back exactly as it was.
Common mistakes
- Deleting an order the customer cancelled. Cancel it instead, so it still shows in your records.
- Cancelling without recording the refund. The deposit then still counts as money you are holding.