Refund Policy

1. Free trial first

Every new account starts with a 14-day free trial with all features included and no card required — so you can fully evaluate Sahel before paying anything.

2. Subscriptions & paid services

• After the trial, Sahel is a paid subscription (see the Pricing page). Payment is currently arranged directly with us and activated manually — there is no automated card billing.
• If you paid for a period you have not used (for example, you cancel early in a yearly plan), contact us — we refund the unused months.
• Setup, training, or custom services are agreed with you directly, including any refund terms, before you pay.

3. How to Request a Refund

To request a refund, email us at rashed@getsahel.com with:

• Your account email address.
• The reason for the refund request.
• Your payment receipt or transaction reference.

Refunds are typically processed within 5–10 business days.

4. Service Disruptions

If the Service experiences significant downtime (more than 24 consecutive hours) due to our fault, affected users may be eligible for prorated credits or refunds at our discretion.

5. Data After Cancellation

After cancellation or refund, your data will be preserved for 30 days. During this period you can export everything. After 30 days, data may be permanently deleted.

6. Contact

For billing questions, contact us at rashed@getsahel.com.